Features of a Dependable Managed Services Provider
Some factors like saving on costs, some peace of mind, safety and reliability are some of the reasons for getting a managed services vendor. The tricky part comes in when you have to pick a managed service provider for your company. To be certain that you are making the best choice, you should consider some of the factors listed below.
To a certain level, the cost is always one of the primary factors in making a business decision. When selecting a managed services provider, the cost is one of the things to take into account. When taking into account the cost of hiring these services, you have to make sure that you are comparing similar firms and assess how much you will be saving from the increased support which will ensure maximum up-time and productivity. More to this, you should take into account the conveniences that come with budgeting for such services that are charged on a monthly flat rate.
Obtain a contract which is detailed that lists all the services that the support service will offer and the services not included but instead are charged in addition to the monthly fee charged. Confirm the kind of support they offer in the agreement and if they offer round the clock support or if they will charge extra for the weekend or after-hours support needs.
You should confirm that the vendors have staff who have the right qualifications or certifications in the competencies that your company needs. Moreover, ensure you know the sort of programs they have set up in ensuring that the workers are updated on the latest technologies and developments in IT that are available.
Ensure that hardware and software checks are included in the services the company provides so that you get the latest updates and latest updates. Their services must also include round the remote monitoring of the systems in your company. This will allow the service provider to know and deal with the potential problems before they grow to become service outages or emergency cases. This monitoring requirements should include the total security of the complete infrastructure including email, firewall, anti-spyware and anti-virus solutions.
Ensure you choose a vendor that can restore your systems completely anytime if there are cases of a disaster or data loss. This could be due to unhappy employees, a virus, natural disaster, security breach or natural disaster. The remote and local backup that the managed services provider gives should be among the type of services offered. They should also include a big backup schedule with a verified efficiency using a scheduled test reset. When it comes to your business and client data; you can never take much caution.
Any credible managed services provider should send service and status reports on a quarterly basis at the minimum, and these should cover the problematic issues, areas for improvement and overall system performance.