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The advantages of adopting a BSM method will fluctuate for various organisations, however usually embody improved relationships with customers, suppliers and colleagues; service quality enhancements; cost reductions via improved effectivity; and a discount in service outages and the influence of outage.
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Beyond better response to an incident after the fact, IT operations could be more proactive in analyzing the configuration of the service to identify single points of failure. The aptitude to view historical configuration info and changes can be supplied so IT operations can trace outages to specific adjustments on specific parts over a defined time period. This is nice information for challenged operations groups as everyone knows that maximizing service availability is likely one of the most important IT aims.